Customer Winback

Customer Winback Service

Your past clients would like to hear from you again. Unfortunately, every company has customers who go away at one time or another. If your inside sales team can’t keep up with calling customers who have disappeared, we can help. We’ll reach out to your customer list and make them aware of your product or service.

Customer Winback Service

Improve Your Marketing Strategy

If your marketing department is focused on new customers or participating in loyalty-related campaigns with current customers, they’re missing an enormous opportunity. The loss of customers is a common aspect of running a business, and lost customers are often a neglected marketing opportunity. In many cases, they require a reminder that they need your services, or perhaps they need an update on your company through our outbound call center marketing campaigns. We can remind them why they love you initially and then transfer hot leads to your internal sales team to make a sale.

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Solutions For Small & Large Business

Guidence From Our Expert Staff

Learn From Customer Feedback

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winback services

Small or Big "We Want You Back" Campaigns

Signing a contract with Bulls BPO will allow you to access a large call center that is B2B for your customers to winback calls. Smaller businesses who want to reach out to the old account can employ only one call center agent to handle the outbound dialing. For larger customers participating in multi-state loyalty programs, we can hire and train a large number of agents to dial through the old list of accounts you supply.

Unsatisfied Customers Need Your Attention Too!

If a client is unhappy with your company, it might be time to take a fresh look at your business. If they had left for a rival, they’d appreciate the opportunity to make contact. If they were satisfied with their current service, an outbound phone call from the dedicated Bulls BPO team will send reminders to them, and if they’re with a provider who drops the ball; we’ll be there for them and regain your clients to the company!

Set-up for Appointments and Transfers

Every outbound call center program, Bulls BPO designs, is specific to the company that we work with. For services to win back customers, our campaigns are generally built around two objectives – either transferring the calls to your internal sales team immediately or setting an appointment to make a phone call at a later time. Our representatives can accomplish or bring lost customers back in the fold.

Customer Winback Services at Bulls BPO

If you’re not reaching out to customers who haven’t been contacted, then you’re not doing what you can to expand your company. Bulls BPO can assist your internal sales team in reaching those who have gone missing, converting your old customers into leads, and generating more sales. We take thorough feedback from your customers and ensure quality services & incentives to win them back as paying customers.

The Warm Patch: A Business Owner's Greatest Friend

Our inbound call center agents will screen your calls in two ways: using script control and warm patching. All you need to tell us is the information you wish to collect from the caller prior to attempting to connect the call. For instance, you might need the caller's first last and first name. Or you might only want their first name as well as the company the caller is calling from. If you're not available, you can inform callers that you're not available and send them the opportunity to leave a message. Then, if you'd want to answer them, we can connect them through. It's entirely your choice!

Script Controls: Decide What Calls You'd Like to Transfer

If numerous warm transfers are pestering you, you can create features in your script that inform us of what calls you'd prefer to have to be able to take a message for and which ones you'd like transferred. For example, imagine the following as an "Always connect, Sometimes transfer, Never'’ list. For calls on the list of 'Always,' we will cold transfer them to you. If you receive calls from the 'Sometimes' list, we'll warmly transfer the calls to you so that you can choose whether you want the call or not. If you receive calls from the list of 'Never,' we'll take a text message.

Time for the Day: Choose the Time You Need Calls to be Transferred

Alongside telling us what kinds of calls you'd prefer to be transferred, you can also specify the times you'd like them to be transferred. For example, are you available for transfers at any time, or only during working hours? Would you prefer receiving them over weekends or only on weekdays? Maybe you'd like messages for emergencies that are received during the day. And similar calls can be transferred to you during weekends and after hours. However you work, we work.

Bulls BPO

A well-designed contact center can improve your brand’s image through recruitment, training, and an atmosphere designed to deliver extraordinary customer experiences. We’re much more than just an outsourcing company; we’re your trusted partner. Our mission remains the same: provide the highest level of customer service with the highest satisfaction levels at an affordable cost.

Features

  • Your very own group of telemarketers who will call your accounts
  • The hot transfer and the appointment scheduling
  • Experience in coordinating B2B outbound marketing campaigns
  • Join your sales insiders
  • Provide your existing customers with an update on your current services
  • Capable of making hundreds or thousands of calls based on your requirements
  • Find lost customers who are re-engaged with your company

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