Call Center Solutions for Small-sized Ventures
For less than a dollar per day, small-scale businesses can get 24/7/365 support through our customer service. As only 50% of small-sized businesses last beyond 5 years, live customer support is essential for an edge in the market. Your small business must expand, and we can assist you in this.
Solutions for Small Ventures
Small Business - Big Opportunities
Bulls BPO Answering Service is the most reputable small-business call center within the United States and has been helping small-scale businesses succeed for decades. We want your company to grow, and we believe that our live customer service can be a huge assist. With our helpful, professionally trained employees, round-the-clock support, and cutting-edge technologies for call centers, we’ve got the tools and resources to make your small business stand out among the rest and at a cost that any small-scale business can afford.
Years of Experience
Calls Per Day
24/7 Call Center Services.
For a small-sized business, it’s expensive for you to have live in-house support available 24 hours of the day, seven days of the week. In addition, many small, start-up businesses only have a few employees, and giving employees overtime isn’t within the budget. But outsourcing to the Bulls BPO will provide your business with 24/7 call support. We’ll ensure that your customers always get a pleasant voice.
Superb Customer Experience.
The result is that customers can remember how you treat them over everything else. An organization that can provide excellent customer support will be distinguished from the rest and could be the reason that customers keep returning. Bulls BPO is aware of how important customer service is. That is why our employees are professionally trained to offer the best customer service you can provide to your customers.
Cost-effective Pricing.
Sometimes, money is the only factor that determines the success of a small-sized company. It is essential to manage expenses such as payroll, marketing equipment, and so on. If you’re a small-sized business that’s bootstrapped, the customer service department may appear as if it’s a second-class citizen to sales. Our outsourcing call center pricing includes a variety of plans and the ability to modify plans in any month at affordable cost.
Software Integrations.
Our sophisticated call center technology lets us integrate systems that you’re currently working on. It doesn’t matter if you’re using a CRM system like Salesforce to handle customer records or Zendesk to manage support ticket requests; after integration, our agents can transfer the data we’ve collected to the system of your preference. The absence of duplicate entry from your end allows you to devote more time to other projects and tasks.
Effective Marketing.
What’s more annoying than not receiving any calls? If you’re investing money to get the phone to ring, every phone call is crucial to you. When an expected customer calls our call center, our agents can forward prospects to your team, answer calls, make appointments through your system, and assist customers in making purchases through your own website for e-commerce.
Small-scale Business Solutions.
We began as a small-sized business. We’ve assisted thousands of small-sized companies over the many years. So we’re familiar with small businesses. We understand what is most important to you, what’s likely to help your company grow, and the best way to create a customer service script that will help you grow and remain an avid customer of the Bulls BPO for many years to be.
Explore the Essential Features
Bulls BPO’s auto-attendant was designed to help customers navigate themselves to the correct department. Nobody knows better the reason why a caller is calling than the caller. In the background, you may use different call handling techniques and scripts for various departments like service, sales, or emergency. The customer picks the appropriate choice, and once transferred, the agent gets right into the call rather than trying to determine the reason for their call.
I’ll Leave a Voicemail!
Customers don’t always have enough time to talk directly with the call center representative. Sometimes, a simple voice message can suffice. That is why customers can choose to receive live chat or an automated voicemail. 24/7 live coverage and a voicemail are a sure way to be successful.
Help! I Need to Talk to a Real Person!
If voicemail doesn’t work, you should give your customers the choice to talk to a human being. The customer will be given a variety of choices that are connected to various calling scripts. The customer makes the most suitable option and then is immediately transferred to the appropriate department.
You Have 1 New Voicemail Message!
In seconds after the voicemail message is recorded, and the line is shut, the message is converted into a file and then emailed. Accessible immediately, every voice message is stored in an individual file. Technology and efficiency at their finest.
You’ve Received 1 New Call!
When the caller is connected to a live person, the customer service rep begins to navigate the script. After the call has been completed and you’ll receive an alert that you’ve received another call in your account, you’ll be able to look over, listen to the call, and more.
Start by Registering with Bulls BPO.
The ability to have 24/7 customer support for your small-scale business's operations is simple.
Customer care shouldn’t be left out. With affordable live operator services for small businesses, you can now achieve the same level of service as a large corporation.
Features of Call Center Services for Small Businesses
Inbound & Outbound Call Center Services for Small-scale Ventures.
Real-Time Reporting.
Being aware of the latest trends will help your business stay ahead of the game. With our online portal, you can create and personalize reports that provide you with an understanding of the times you have the highest phone calls, the topics that customers are calling about, and from a marketing perspective, how many people have heard about your company.
Quality Staff.
Employing more workers is costly. If you’re not answering a few calls in the evening hours, it won’t seem like a good idea to organize your overtime and staggered staffing to ensure that your business’s phones are protected. With the Bulls BPO, you can get the calls handled by more than 300 personnel around the clock, at the cost of just $1 per day. We’ve got you covered.
Customized Scripting.
The fact that you are outsourcing your communications does not mean that you have to make any changes. Every script for call centers is tailored to your particular requirements, from the operators’ words when they make the call to the location where messages go after we close a conversation. As a result, the handling of your calls remains constant
Appointment Scheduling.
Imagine a day when you get to work, and all your appointments have been set. With the Bulls BPO, this dream can now become a possibility. We can connect to your web-based application or integrate with Google Calendar to make appointments, schedule them, or even cancel appointments for you.
Features
- 24/7 chat, phone, and email helpdesk
- Combined with CRM and case management systems
- Collaborate with management to create a service protocol
- Training and recruitment according to your requirements
- Agents' progress is monitored through regular reporting
- Customized scripting guarantees the same method
- Access to call recording with the option to assess the operator's performance
- On-demand access to scripting for calls and the capability to make changes in real-time
- Simple to use call center software
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