Bilingual & Spanish
There are more than 30 million Spanish users throughout the United States. For a perfect score in customer service, it is essential to assist in both English and Spanish. Our bilingual agents at our call center represent your company and demonstrate to your Spanish customers that you value them.
Bilingual & Spanish
Let Bulls BPO Speak Your Language
Catering to English customers that speak English only is a surefire way to lose out on many opportunities. On the other hand, customers who have Spanish as their primary language can be a massive advertising opportunity. There are millions of dollars of potential revenues, and the number is increasing steadily. If you can open up your communications channels to both the English and Spanish customer base, you’ll be more accessible, and your goals for growth are more achievable. In addition, you’ll be able to help an increased number of customers and reach the market that competitors don’t.
Years of Experience
Calls Per Day
What is the Process?
If you require English and Spanish native-speaking call-center representatives, we’ll prepare copies from your English script and then place an IVR at the front of your line, which will route traffic to one of an English or Spanish CSR. The Spanish CSRs will follow the same call center protocols as English call center agents, with script paraphrased in Spanish. Thus, a Spanish representative will manage the call using native language proficiency.
Spanish Only Phone Lines.
We can create front-end automatic call centers that forward calls; we can also establish exclusive Spanish-only phone lines connecting directly to the Spanish operating queue. It lets Spanish phone users talk with the representatives in their native language without pressing one or two buttons to make the call. It’s an excellent option for inbound calls if you have an IVR of your own or offer the services of a Spanish phone number for support in Spanish.
Diverse Call Center Solutions.
To ensure the highest quality user experience for your customer, you must understand your customers’ languages. Bulls BPO is aware of diversity and recognize that talking to customers in their native language provides a more relaxed experience to clients. Our bilingual staff will help you build your brand’s reputation and improve customer retention simply by communicating with your customers in their native language.
Outbound & Inbound Multilingual Support.
Our bilingual services are custom-designed and tailored to each inbound or outbound call center service we provide. Are you looking for us to answer your calls or schedule meetings in Spanish? Take a look. Are we required to contact potential leads to bring back customers from the past in Spanish? Double-check. If you need us to bring leads to your venture, we’ve got it covered; in English and Spanish. Simple solutions for complex issues!
Explore the Essential Features Bilingual Agents can offer better CX.
Customer service isn’t just an English language-only monopoly. If you’d like to be successful, get a foothold within your industry, and provide equal service to every client, you should consider including Spanish assistance in the language. Talking to your clients in the native Hispanic language can help reduce tensions, make sales, and develop connections.
Start by Registering with Bulls BPO
English or Spanish, whatever language you require, we’ll provide you with incredible customer service.
By using our bilingual customer service, You’ll gain greater customer satisfaction, more extensive market reach, and fewer missed calls because of language obstacles.
Features
- 24/7 chat, phone, and email helpdesk
- Combined with CRM and case management systems
- Collaborate with management to create a service protocol
- Training and recruitment according to your requirements
- Agents' progress is monitored through regular reporting
- Customized scripting guarantees the same method
- Access to call recording with the option to assess the operator's performance
- On-demand access to scripting for calls and the capability to make changes in real-time
- Simple to use call center software
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