Order Processing

Order Processing Service

Outsourced order processing services keep your shop open 24 hours a day. Do you run an online company? Run a catalog company? Are you operating a retail store that includes an online component? Do you sell something? Outsourcing your order processing to the Bulls BPO keeps you in business round all hours so that you never lose an opportunity to make a sale.

Order Processing Service

24/7 Service!

Bulls BPO is accessible all hours of the day and seven days a week, 365 days of the year. Because we have Bulls BPO’s US Call Centers to support your business, it’s always open, meaning you’ll never miss any sale. We’re also available to retailers who wish to eliminate the entire order processing and for those who want to utilize the Bulls BPO during off-hours or on weekends.

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Order processing

Flexibility at its Best!

If you contract out to a call centre, the company’s transfer to the call centre must go as smoothly as is possible to guarantee100% customer satisfaction. Our software for call centres can process orders on its own or allow you to go out onto your website to process orders. In addition, our agents can identify callers by the reason they made the call and respond appropriately.

Processing Orders Securely!

What’s more important than making a profit? Our client’s personal and financial data’s security is more important! We’re PCI compliance in addition to ISO 27001 certified. This means security. We can transfer orders to your system through web integration. No third party tells you, don’t worry about your personal data being exploit. Our flexibility means that you don’t have to master a new system, or import data into your current system or stand in line until orders are tucked away and completed

Reports Available on Demand!

Robust reports can be accessed on-demand and directly through access via your Bulls BPO portal. You can extract data such as trending call volumes and abandonment based on call type or type, the average time to talk, the location of callers’ area, and much more. Accessing these reports will put the power of outsourcing success right at your fingertips.

Order Processing at Bulls BPO

The fulfilment of customer orders is the most crucial aspect in the process of selling. Without it, there’s no way to make a sale. So transfer your order processing, taking orders and entry into your order to Bulls BPO to ease the burden of managing your sales channels round the clock every day.

The Warm Patch: A Business Owner's Greatest Friend

Our inbound call center agents will screen your calls in two ways: using script control and warm patching. All you need to tell us is the information you wish to collect from the caller prior to attempting to connect the call. For instance, you might need the caller's first last and first name. Or you might only want their first name as well as the company the caller is calling from. If you're not available, you can inform callers that you're not available and send them the opportunity to leave a message. Then, if you'd want to answer them, we can connect them through. It's entirely your choice!

Script Controls: Decide What Calls You'd Like to Transfer

If numerous warm transfers are pestering you, you can create features in your script that inform us of what calls you'd prefer to have to be able to take a message for and which ones you'd like transferred. For example, imagine the following as an "Always connect, Sometimes transfer, Never'’ list. For calls on the list of 'Always,' we will cold transfer them to you. If you receive calls from the 'Sometimes' list, we'll warmly transfer the calls to you so that you can choose whether you want the call or not. If you receive calls from the list of 'Never,' we'll take a text message.

Time for the Day: Choose the Time You Need Calls to be Transferred

Alongside telling us what kinds of calls you'd prefer to be transferred, you can also specify the times you'd like them to be transferred. For example, are you available for transfers at any time, or only during working hours? Would you prefer receiving them over weekends or only on weekdays? Maybe you'd like messages for emergencies that are received during the day. And similar calls can be transferred to you during weekends and after hours. However you work, we work.

Bulls BPO

A well-designed contact center can improve your brand’s image through recruitment, training, and an atmosphere designed to deliver extraordinary customer experiences. We’re much more than just an outsourcing company; we’re your trusted partner. Our mission remains the same: provide the highest level of customer service with the highest satisfaction levels at an affordable cost.

Features

  • Increase deliveries and reach the monthly benchmarks
  • Reduce wait times and ease order processing.
  • Increase order accuracy and decrease errors in fulfilment
  • Make the most of opportunities to make use of cross-selling and up-sell strategies
  • Multi-passage call centre, via email, phone or text message, or live chat
  • Processing orders can be fully integrated into your software
  • Analytics and reporting that are customized to meet your requirements
  • Quality control count assure consistency in service
  • Local numbers accessible
  • Free call recordings

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