Customer Services

Customer Services

If you outsource your customer service, it’ll make customer support available 24/7. Outstanding client service is the foundation of any profitable company. But, when you want to keep shining, then you must ensure customers’ happiness. Live support proves to your customers that they’re more than an accounting record in CRM. The Bulls BPO’s Call center solutions will help you provide incredible customer service all day, every day.

Customer Services

We Respect Your Brand!

Your business brand defines your company. If you consider outsourcing customer service to be an option or a complement to internal support, you will need an outsourcing partner. If you’re thinking about outsourcing customer service to be an option or an addition to your in-house support, you’ll need an outside partner. Do you fancy someone who cares about your company’s reputation just as much as you do? You’ll need the best call center companies who care about your customer’s experience. We recognize that a long-term relationship demands attention, focus, and affection. This is where we shine.

We Are Leading in Call Center Service

Solutions For Small & Large Business

Guidence From Our Expert Staff

Learn From Customer Feedback

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Years of Experience

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Calls Per Day

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Your Software, Our Experts!

The ability of our agents to use the existing customer relationship management system or Helpdesk will take the stress from outsourcing customer service. We’re able to integrate with your current application, e.g., Zoho, Salesforce, or Zen desk, access customer’s data, and immediately enter information into the software that you’re using. The lower the amount of data entry to complete, the more time you can devote to other things.

Your Business is Our Pride!

Every outsourced customer service plan that we design is tailored to meet the needs of your business. But, if you run a medical practice or an HVAC company, or a mighty e-commerce company, there is one thing that remains the same: outstanding customer service is the pillar for your business’s success. Our employees have been trained as customer service experts in customer satisfaction and can represent your company with a smile.

Constant Quality Assurance!

We are aware of the importance of customer support to you. As a result, we’ve created internal tools for assessing our agents to ensure our call center agents are operating at a high level. For example, our agent’s pay is based on monthly scores on things like the first call resolution and branding; additionally, through our portal online, you can take a component in our quality control monitoring by monitoring calls and evaluating the agents handling your calls.

First-class Agents, & Services

Making sure your customers have a smooth, enjoyable experience is our number one priority. We achieve this by educating our agents to handle every scenario with ease and provide the best customer experience each time. Additionally, every agent group is monitored by a team leader who ensures that your brand is constantly effectively represented. Combine all that with electronic company culture, and you’ve got the basis for a great customer experience.

The Warm Patch: A Business Owner's Greatest Friend

Our inbound call center agents will screen your calls in two ways: using script control and warm patching. All you need to tell us is the information you wish to collect from the caller prior to attempting to connect the call. For instance, you might need the caller's first last and first name. Or you might only want their first name as well as the company the caller is calling from. If you're not available, you can inform callers that you're not available and send them the opportunity to leave a message. Then, if you'd want to answer them, we can connect them through. It's entirely your choice!

Script Controls: Decide What Calls You'd Like to Transfer

If numerous warm transfers are pestering you, you can create features in your script that inform us of what calls you'd prefer to have to be able to take a message for and which ones you'd like transferred. For example, imagine the following as an "Always connect, Sometimes transfer, Never'’ list. For calls on the list of 'Always,' we will cold transfer them to you. If you receive calls from the 'Sometimes' list, we'll warmly transfer the calls to you so that you can choose whether you want the call or not. If you receive calls from the list of 'Never,' we'll take a text message.

Time for the Day: Choose the Time You Need Calls to be Transferred

Alongside telling us what kinds of calls you'd prefer to be transferred, you can also specify the times you'd like them to be transferred. For example, are you available for transfers at any time, or only during working hours? Would you prefer receiving them over weekends or only on weekdays? Maybe you'd like messages for emergencies that are received during the day. And similar calls can be transferred to you during weekends and after hours. However you work, we work.

BullsBPO

Bulls BPO

A well-designed contact center can improve your brand’s image through recruitment, training, and an atmosphere designed to deliver extraordinary customer experiences. We’re much more than just an outsourcing company; we’re your trusted partner. Our mission remains the same: provide the highest level of customer service with the highest satisfaction levels at an affordable cost.

Features

  • 24/7 chat, phone, and email helpdesk
  • Combined with CRM and case management systems
  • Collaborate with management to create a service protocol
  • Training and recruitment according to your requirements
  • Agents' progress is monitored through regular reporting
  • Customized scripting guarantees the same method
  • Access to call recording with the option to assess the operator's performance
  • On-demand access to scripting for calls and the capability to make changes in real-time
  • Simple to use call center software

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