Call Center Hospitality Service
It is the hospitality season all year long. Whatever the season, there is always a compelling motive to go on a trip. Therefore, with millions of tourists circling all over the world 24/7, customer support is crucial. Cruise companies, airlines, travel, rental services, railways, hotels, and more could benefit from an extra hand.
Hospitality Services
Relax; We've Got Your Back.
Our highly-trained call center staff can flawlessly represent your company 24/7 all year round. Ensuring customers’ requirements are promptly and efficiently met and can encourage repeat business, frequent referrals, and increase profits. In the world of tourism Call center solutions are essential because let’s face the facts there is always tourist ready to go somewhere.
Years of Experience
Calls Per Day
Higher Rates of Booking
With 24-hour phone coverage, the capability to make telemarketing calls and live, professional operators on call waiting to represent your brand, we’ll quickly get your customers off and on the line while also providing outstanding customer service. The customers you serve will be pleased by their experience that they’ll promote your company for you!
Expert Industry Knowledge
If you outsource your business to a call center, you risk receiving unprofessional, inexperienced, and uninformed persons answering your phones. If you offer travel and leisure services to individuals, they need to feel secure and at ease; that’s why you need to ensure that your employees are well-versed in your field along with the service you offer.
24/7 Customer Service
Whether you have clients across time zones or clients who require assistance after hours, our 24-hour contact center is open around all hours of the day to help with any request of any size. Bulls BPO also doesn’t charge extra for our services during weekends, after hours, or holidays. With Bulls BPO, your receptionist is always on hand. We can book or cancel reservations, make appointments, and send an escalation at any time.
No Contract
Contracts can be a nightmare. That’s why we provide a month-to-month subscription option so that you’re not bound by any expensive call plans in your off-season. If your hotel is subject to frequent visitors during the winter months, you can increase your plan at any time to be sure you’re receiving the most affordable value for your money. If you shut down at specific hours or your calls volume declines, you may cut plans if needed.
Multi-level Support
Utilizing the dedicated agent’s program, your clients can be assisted via email, phone text, or controlled chat. In addition, because you decide when your agent is working, their work can begin when yours ends to ensure that your customers do not have to wait for working hours. We’re successful because being accessible via any communication channel results in delighted customers.
Extensive Call Center Support for Hospitality Industry
Connect with the Bulls BPO and Stop Worrying!
The Problem
One of your customers has a family crisis and requires a change to her flight details. She tries calling your office, only to be redirected to a voicemail. Because she purchased tickets through a travel agency, she can't directly contact the airline to make them alter the date of her flight. When you receive her email, it's late, and she will take the trip she had planned. Then she writes a negative review online, which harms your reputation and name. Your brand is in trouble!
The Solution
You hire Bulls BPO executives to manage your support after hours, so there is no voicemail for your calls. We have set up the appropriate screening procedures to identify what requires immediate action and wait for regular office hours. If someone has to make changes to their travel details or bookings, then we connect them to their agent for further assistance. Since there aren't any vacations getting damaged, your rating goes up!
Hospitality Industries We Serve:
- Travel agencies
- Rental companies
- Hostel
- Resort
- Airline
- Restaurants
- B&B
- Spas and salons
- Cruise line
Start by Registering with Bulls BPO
Fantastic Customer Service is the most important factor to success in the industry of hospitality.
To remain at the top of the travel or tourism industry, Customer service is the most important factor. When someone travels, they expect their experience to be perfect. We can assist with that.
Hospitality Industry Call Center Support
Highlights
Instant Changes
If your callers require last-minute changes to their tour or trip, we can assist them in finding the right person as quickly as possible. First, we will identify when their trip or tour begins and then handle the call accordingly through a series of screening questions. If, for instance, the trip is scheduled in the next week, we could send a message for the call returned. If, however, their trip is in the next 24 hours, we'll forward them to the right person who is on your side.
Follow-up Surveys
When your customers are finished talking to our agents in our call center, you can either email them a brief survey to complete based on their experience or request that they answer some queries while they're talking to us. These survey responses of customer satisfaction can assist you in fine-tuning your procedure and eliminate irrelevant concerns while increasing customer satisfaction. You'll also know what points you are missing as a hospitality business.
Booking a Vacation
Our skilled team of operators can arrange hotels, vacations, spa treatments, tours, etc., for your customers and accept payments through our PCI-certified, ISO 27001 certified call center technology. We offer booking services for vacations, events, and other occasions. Bulls BPO representatives are proficient and highly trained in providing hospitality consultations and hotel booking services to those who know nothing about a foreign place. We assist the best.
Features
We can assist your company in arranging all-inclusive holidays or just day trips. Our team is capable of picking up exactly where you started, ensuring an easy scheduling process.
- Booking a vacation
- Advanced technology in call centers for processing payments
- Mobile app for checking messages while on the move
- In-depth surveys are conducted to ensure satisfaction
- Support streamlining
- Service available for after-hours or business hours
- The front desk of your business will never be closed
- Are you ready to increase or decrease the size in the offseason or peak season
- US agents
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